Comments on: Confessions of a cashier: we love it when we win.

By: kim

kim — Sun, 25 Nov 2007 18:10:51 +0000

Funnily enough this has happened to me on several occasions and more often than not it has been the customers mistake and not mine. Resulting in me too doing what you had to, getting my manager and getting her to check through the till.

By: Pam

Pam — Wed, 04 Jul 2007 02:38:09 +0000

I work in retail so I feel your pain. A lot of time when customers give me money I’ll keep it in my hand until they walk away from the desk. That way if they try to pull one on me I’ll have the cash in my hand and not in the drawer.

Care if I link back to your blog through my site?

By: Matt

Matt — Sat, 30 Jun 2007 22:21:24 +0000

This whole thing about the customer always being right is complete and utter BULL. The customer is quite frankly rarely every right. I work with food and the amount of times I have seen customers put their own hair in the food to get their bill discounted is shocking. It angers me because everyone else has to pay their way so why cant they? You seemed to have handles the situation really well though. I find it quite hard to keep myself composed and I have on more than one occasion completely lost it with a few of my customers. Lovely clean site

By: Kelly

Kelly — Sat, 30 Jun 2007 10:15:52 +0000

The customer is always right… until they’ve left the store, then they’re as wrong as you want them to be.

This lady was exceptionally rude, seeing as the till broke even, and it was “proved” you really handn’t been given $20 from her. If that had been me, I would have been so embarassed at asking you to check and slowing the queues down and all that that I would have apologised profusely and run off to hide somewhere.

By: Marz

Marz — Sat, 30 Jun 2007 09:47:34 +0000

The whole “customer is always right” is outdated, and even then, that customer was clearly trying to abuse it at your expense. It’s good that you did not let her get away with it because she doesn’t deserve an additional red cent.

By: Carly

Carly — Sat, 30 Jun 2007 04:58:01 +0000

Honestly, Laur, I would rather scrub the floors of a grocery store than deal with the irate customers. Good luck!

By: Amber

Amber — Fri, 29 Jun 2007 11:11:46 +0000

Honestly! The audacity of some people. She should have just said, “You know what? I must have made a mistake. I’m really very sorry.” or something to that effect just to save face. Did she have no shame? If that was me and I thought that I probably wouldn’t have said anything or if I did and got it wrong I would have apologised profusely from embarrassment.

By: Rafia

Rafia — Fri, 29 Jun 2007 04:02:01 +0000

The audacity of some people! All that for 5 dollars!

But you’re right about working at a grocery store. My brother-in-law told me that’s where I should work. It’s true. If you can make it there, you can do just about anything!

I’d like to say it’d get better, but you know it won’t. People.

By: Mike

Mike — Fri, 29 Jun 2007 01:33:49 +0000

the customer isnâ€™t always right!

No kidding. I work at a movie theater and I always find it interesting that people seem to believe that a seventeen-year-old cashier seems to be responsible for the outrageous prices.